Abstract:
Medical care accessibility and availability are both essential but insufficient for
enhancing mother and neonatal health outcomes. In fact, they are not guarantees of more service
utilization or higher satisfaction among clients. The quality of care a woman receives during
pregnancy, childbirth, and postpartum affects her health, the health of her baby, and her
likelihood of being cared for in the future. The study was aimed to explore childbirth service
quality in public hospitals of Shashemene town, Shashemene.