Abstract:
Background: Client satisfaction is an important factor for the health care delivery service as well as a measure of its quality in both public and private hospitals. Clients are often vulnerable and anxious when they need to use hospitals. However, inadequate information of labour and delivery service may result client dissatisfaction. Objective: The aim of the study is to determine level of client satisfaction towards labour and delivery services at public and private hospitals in Addis Ababa, Ethiopia, 2019 GC. Methods: Institution based cross sectional study was conducted from April17-may 17, 2019. Systematic random sampling method was used to select 422 postpartum mothers from 8 private and 3public hospital. Data was collected by exit interview using structured questionnaire. The data was coded, cleaned, and analyzed by using SPSS version 20. Bivariate and multivariate logistic regressions were applied at 95% CI to identify associated factors and p-value <0.05 was considered statistically significant. Finally the result was presented using charts, tables and graphs. Result: This study‟s finding indicated an overall satisfaction of clients on labor delivery service was found to be 51.7%. Mothers, who satisfied with the availability of toilet, were 3.7 {AOR 3.698(1.014-13.494)} times satisfied with the overall service than those mothers who were not satisfied with availability of toilets. Mothers who were asked for permission and who received clear explanation by health care workers before procedures or examinations were7.9times {AOR (95%CI) 7.958 (2.277-27.804)} more satisfied by the service than those who were not asked for permissions. Conclusion and Recommendation: . There are still unmet needs and expectations of mothers during delivery that the hospitals administrators‟ should focus as delivery service quality improvement area and the care should be client centered.